IMPORTANT: fine appeals will only be considered if submitted using the specific form .
Reports, complaints, queries, suggestions or positive feedback may be submitted via one of the following channels, within 3 months after the relative event:
- by post, by writing to Ufficio Segnalazioni PC, Via Arda 21, 29122 Piacenza
- online by filling in the form
- at the Piacenza district ticket offices at Via Colombo 3, 29121 Piacenza, by filling in the complaints form provided.
Complaints may also be submitted in
English. In this case, an English-language reply will be provided.
SETA undertakes to reply within 30 working days after receipt of the report.
The paper
form is also available from the above ticket offices.
Complaints submitted without using the form will be accepted provided the following information is provided:
- first name, surname and address of the customer or their representative, in which case the proxy and a copy of the customer’s valid photo ID must be attached
- date, departure time, place or stop of departure and place or stop of destination.
- description of event
If no response is received within 30 days of the complaint being filed, or if the response is deemed unsatisfactory, users may, in the second instance, turn to the Regional Ombudsman (Difensore Civico Regionale -
difensorecivico@regione.emilia-romagna.it) or to the Transport Regulation Authority (ART Autorità di Regolazione dei Trasporti -
www.autorita-trasporti.it) where it is also possible to activate the ConciliaWeb conciliation procedure.
To report problems with:
- provision of the Public Transport service
please contact SETA S.p.A. as indicated above.
To report problems with:
- service planning (routes and timetables)
- stop planning and management (except display of urban timetables, which is the responsibility of SETA)
contact TEMPI AGENZIA s.r.l
In case of appeals to sanctions, fill in the appropriate form otherwise they will not be processed.
