SETA WEB - COMPLAINT FORM

Complainant details

*Name

*Surname

Company name (if not individual)

*Province

*City

*Address

*Civic number

*Postal code

*Phone

*Email

REPORTS WITHOUT THE ABOVE DETAILS WILL NOT BE CONSIDERED.

SETA undertakes to reply within 30 working days of receipt.
For a faster response, we recommend providing an email address

User details (if different from complainant) and other passengers

A proxy and copy of the delegate's ID must be attached if the complaint is submitted by a delegated party.

Name

Surname

Use only the SETA Proxy Form to print, complete, sign, scan and attach.
Attach a copy of the delegate's ID document.

Delegate documents (Proxies and ID documents)

Accepted formats: pdf, jpg, png. Max 5MB per file.

Click to upload files!

GENERIC REPORTS WITHOUT SPECIFIC DETAILS WILL NOT BE PROCESSED.

Event details

*Date

*Time

*Location

Journey details

Departure place/stop

Arrival place/stop

Scheduled departure time

Time

Date

Actual departure time (if different from scheduled)

Time

Date

Line (if applicable)

Bus code

Direction

Complaint reasons

You may indicate one or more complaint reasons. For information on passenger rights under Regulation (EU) No 181/2011, see the Transport Regulation Authority website at: https://www.autorita-trasporti.it/tutela-diritti-dei-passeggeri-trasporto-su-autobus

Discriminatory tariff or contract conditions

Rights of disabled persons or persons with reduced mobility

Travel information

Information on passengers rights

Difficulty in the submission of the complaint

Staff

The bus

Tickets and season tickets

Others

Refund request if applicable

DELAY OR CANCELLATION: if the public transport service is cancelled or delayed by more than 60 minutes (inter-urban) or 30 minutes (urban) due to SETA, and no replacement service was provided. No refund for force majeure. Otherwise refund by bank transfer equal to full ticket cost. For season ticket holders: daily portion. Alternatively: voucher for ticket purchase at SETA ticket offices, up to € 8.00.

Season ticket/ticket number

Last 4 digits of payment card (if paid on board)

N.B.: attach copy/scan/screenshot of travel ticket. (Click here to attach.)

DELAYED COMPLAINT RESPONSE: if SETA fails to reply within 30 working days.

In this case the refund will be a voucher for ticket purchase at SETA ticket offices, up to € 10.00 or 20% for group tickets.

Complaint submission date

Response date

Select how you wish to receive compensation/refund if applicable

Vouchers available at SETA ticket offices

Bank transfer: IBAN
Payable to:

Event description (max 2000 characters)

Please describe what happened for all items you have ticked

Attachments

Accepted formats: pdf, jpg, png, mp4.
Max 5MB for documents.
Max 15MB for video.

Click to upload files!

COMPLAINT FORM

Request submitted successfully!
Check your email for a copy of the complaint form sent to SETA Modena

PLEASE NOTE!To submit your complaint you will need to validate your request via mobile phone number.

ATTENTION! For fine appeals, complete the specific Form otherwise they will not be processed.

REPORTS WITHOUT THE ABOVE DETAILS WILL NOT BE CONSIDERED.

Delegate documents (Proxies and ID documents)

Scheduled departure time

Actual departure time (if different from scheduled)

COMPLAINT FORM

Request submitted successfully!Check your email for a copy of the complaint form sent to SETA Modena

PLEASE NOTE!To submit your complaint you will need to validate your request via mobile phone number.

ATTENTION! For fine appeals, complete the specific Form otherwise they will not be processed.

REPORTS WITHOUT THE ABOVE DETAILS WILL NOT BE CONSIDERED.

Delegate documents (Proxies and ID documents)

Scheduled departure time

Actual departure time (if different from scheduled)

Verification step

Request submitted successfully!
Check your email for a copy of the complaint form sent to SETA Modena